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Customer Care Specialist for our dutch market

Zalando SE | Berlin, Germany

ABOUT US

Zalando’s success also tells the story of our exceptional team. We love welcoming new colleagues who join us in creating the world’s best online fashion experience.
 
We are looking for you for our Customer Care location in Berlin.

YOUR CHANCE

Are you looking for a new, challenging position that includes diverse tasks?
 
Then welcome to the Customer Care Team of Zalando!
 
You are the voice and ear of Zalando and the first contact person for our customers. You’ll handle inquiries via telephone, mail and chat about delivery, returns, payments, product info and a lot more!

OUR OFFER

  • Fun at work. A dynamic, motivated and multinational team of experts to inspire and support you. There’s no time for boredom at our modern office at Potsdamer Platz!
  • Grow with us. You will receive a detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company.
  • Our conditions. You can expect a great salary as well as benefits. How about 40% discount on our online shop, contributions for the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few?
  • Working hours. We are offering a pleasant work atmosphere and shift schedules planned in advance with 40 hours per week. Smaller contracts are also available!

WHAT WE ARE LOOKING FOR

  • Expertise. Regardless of your background, you are customer focused and passionate about excellent customer service.
  • Communication. You always find the right words in every situation. You are fluent in Dutch in written and spoken form and have a great knowledge of English.
  • Multitasking. You are focused even under time pressure. You take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer.
SOUNDS GOOD? THEN GO AHEAD AND APPLY!
Address
Berlin
Germany

Easy application!

Use our online application

To complete the online application your mobile phone number is required.

1
Apply by sending the jobcode via SMS to the given number or by filling in the online questionnaire.
2
Complete the automated interview by answering simple questions within a few minutes.
3
In case of a positive assessment by the employer you will receive a meeting request via SMS for your job interview.